Its also possible that your companys servers might have blocked your email due to. Try checking the 'Spam' folder in your email inbox. In some cases, the spam filtering system on your email client might have misidentified the automated 'Reset Your Password' email as being spam. I hope this feedback is useful, as I see from other threads, people had a similar problem. The email might be in your spam folder or have been blocked. I'm now going to change it again and use the same special characters as was in my old password before I changed it. When I changed the password to all lower case it worked on all my devices. Using this format I could access my Webmail but now Outlook and my Apple based products. I cant understand this, as I used a mix of Lower, Upper case and special characters. I changed the incoming host to read more. ![]() Launch System Preferences by selecting System Preferences from the Apple menu, or clicking the System Preferences icon in the Dock. I changed my password and since then I I have not been able to get new e-mails on my phone. (If you know your password and just wish to update it, use the Users & Groups preference pane to make the change.) If you’re not already logged in, start your Mac up and log into your user account. The advisor resolved the issue, it was the makeup of my password. I changed my password yesterday and since then I I have not. ![]() On this occasion the answer from the BT faults desk was the same, it was not a BT issue, however when I debated the problem that I felt it was a BT issue, I was given a dedicated BT e-mail help desk. I contacted Apple and the Advisor spent some time checking every thing was correct, even resetting the network adapters. Hi, and once again thanks for your prompt reply, I checked every thing you had suggested and all appeared OK.
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